“When sales are down and you don’t know why, there is one company that can help”. With an emphasis on customer experience and mystery shopping, BARE International has become the largest independent provider of customer experience research, data, and analytics for companies worldwide. They have been building their incredible reputation since 1987 and are now expanding their global offices.
We met with Jeno Zsiga, the General Manager of BARE Europe’s Budapest office, to understand the BARE philosophy and hear about their experience as Partner at the Budapest Business Party 2023.
Could You Introduce Us to BARE International?
Welcome to BARE International. Our company was established to rebuild the true nature of the business by mystery shopping and also customer satisfaction services that we provide. What we do here is for developing the companies and the people because if they are going to get better services or our mystery shopping solutions, then the clients and everyone will be much happier. So BARE International is really supporting and developing the people with these professional research in the customer experience industry.
Where is BARE International expanding?
Yeah, this is a very good question. As the industry is growing in the region and our businesses are expanding, we have made the decision to open our office in Spain, so we can better support our clients with more localized forces to ensure that we also provide excellent customer experiences. So BARE International, especially BARE Europe, established a brand new office in Madrid, Spain in order to focus on the Mediterranean region which is Spain, Italy, and Portugal. So we see that the business is expanding in that region and that’s why we established a new office. After Antwerp and Budapest, this is our third office just in Europe to support our clients.
Is sustainability an important issue for BARE International?
Yes, sustainability is very important for BARE International globally, not just here in Europe. So that’s why we have the ecovadis certificate which has been renewed for many years already and we are acting everyday according to the principles and rules of the ecovadis structure. Besides this, we also have an ISO27001 certificate which is quite unique in our industry and this is also supporting data protection and everything that is important for sustainable data management. We are also really proud of being a charity runner of Hospice Foundation because this is also one part where the corporate social responsibility is meeting with the needs of the people and this is very much supported by our colleagues here.
BARE International was a partner of the Budapest Business Party 2023 for the first time. Did it meet your expectations?
Yes, the Budapest Business Party! It was our first event, we were the freshmen of this great party but it was amazing in terms of networking, the mood was really great. Our booth was visited by the people and we are really happy that more than one hundred people got a smile because of the games that we made there. We were also happy because of the other exhibitors at the event. We have made valuable business connections and it was a great opportunity to expand our connection to the Mediterranean further. Congrats to the organizers as they have brought together a versatile crowd from multiple regions. So Budapest Business Party is a great place, we’re going to be there next year. See you soon!
